Widerrufsrecht

At mergelighting.shop, customer satisfaction is our priority. We want every customer to enjoy their purchase and have a positive shopping experience. If you are not completely satisfied with your order, we provide a clear return and refund process in accordance with applicable consumer protection regulations.

Please read the following return and refund policy carefully.

Right of Withdrawal

Customers located in the European Union, including Germany, have the legal right to withdraw from a purchase contract within 14 days after receiving the goods without providing any reason.

The withdrawal period begins on the day you, or a third party designated by you, receive the products.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement via email:

Email: info@mergelighting.shop

After receiving your withdrawal request, we will provide further instructions regarding the return process.

Return Conditions

To be eligible for a return, products must meet the following conditions:

  • The return request must be submitted within the applicable return period.
  • Products must be unused and in their original condition.
  • Products must include original packaging, accessories, and included documentation.
  • Products must not show signs of damage, installation, modification, or improper use.

For hygiene, safety, and product protection reasons, used, damaged, or modified lighting products may not be eligible for return.

Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@mergelighting.shop with your order number and details of the item you wish to return.
  2. Wait for our return instructions before sending the product back.
  3. Carefully package the product to prevent damage during transportation.
  4. Send the product using a reliable shipping method with tracking information when required.

Returns sent without prior communication may not be accepted.

Return Shipping Costs

Unless the product received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will review the issue and provide an appropriate solution, which may include replacement, refund, or other assistance.

Damaged or Incorrect Products

We carefully inspect and package all orders before shipment. However, if your order arrives damaged or you receive an incorrect product, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the product condition and packaging

Our customer support team will evaluate the information and assist you as quickly as possible.

Refund Policy

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed using the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Please note that shipping costs paid during the original purchase may not be refundable unless the return is caused by an error on our part or a defective product.

Late or Missing Refunds

If you have not received your refund after approval, please:

  • Check your bank account again.
  • Contact your payment provider.
  • Contact your bank regarding processing times.

If you have completed these steps and still have not received your refund, please contact us:

Email: info@mergelighting.shop

Exchanges

If you need to exchange a product due to damage, defect, or incorrect shipment, please contact our customer service team.

Email: info@mergelighting.shop

We will review your request and provide the best available solution.

Cancellation Policy

Orders may only be cancelled before they have been processed and shipped.

If your order has already been shipped, cancellation is no longer possible and you may request a return after receiving the product according to this policy.

Contact Information

For all return and refund questions, please contact:

mergelighting.shop

Email: info@mergelighting.shop

We are committed to providing fair solutions and ensuring a reliable shopping experience for all customers.