Versand

At mergelighting.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience. We carefully prepare and process every order to ensure that your lighting products arrive safely and securely.

This Shipping Policy explains our shipping methods, delivery times, order processing procedures, and related information.

1. Free Standard Shipping

We provide free standard shipping for all orders placed through mergelighting.shop.

Customers do not need to pay additional shipping fees during checkout. The price displayed at checkout includes the complete product cost, and standard delivery charges are covered by us.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Order processing usually takes:

1–3 business days

During this time, we carefully inspect, prepare, and package your products before shipment.

Please note that processing time may be extended during:

  • Public holidays
  • Peak shopping periods
  • Promotional campaigns
  • Unexpected operational circumstances

We always work to process orders as quickly as possible.

3. Delivery Time

The estimated delivery time for standard shipping is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

The total delivery period includes:

  • Order preparation time
  • Warehouse processing
  • Transportation time
  • Local delivery procedures

Please note that delivery times are estimates and may vary depending on:

  • Destination country and region
  • Customs procedures
  • Carrier operations
  • Weather conditions
  • Public holidays
  • Other circumstances outside our reasonable control

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

The shipping confirmation may include:

  • Order information
  • Shipping details
  • Tracking information (if available)

Please make sure that your email address is correct when placing your order.

5. Tracking Your Order

If tracking information is available, customers can use the provided tracking details to follow the shipment progress.

Please allow some time for tracking information to update after shipment.

If you have questions about your order status, please contact us:

Email: info@mergelighting.shop

Our customer service team will assist you as soon as possible.

6. Delivery Address Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check:

  • Full name
  • Shipping address
  • Postal code
  • Contact information

If incorrect address information causes delivery problems, additional costs or delays may occur.

If you notice an incorrect address after placing your order, please contact us immediately.

Email: info@mergelighting.shop

We will make reasonable efforts to assist before the order has been shipped.

7. Failed Delivery Attempts

If delivery cannot be completed due to reasons including:

  • Incorrect address information
  • Customer unavailable at delivery time
  • Failure to collect the package
  • Refusal of delivery

the package may be returned or delayed according to the carrier’s procedures.

Customers should monitor delivery updates and cooperate with the carrier when necessary.

8. Customs Duties and Taxes

For orders delivered within Germany and the European Union, applicable taxes and customs procedures will be handled according to relevant regulations.

Customers are responsible for complying with local laws and regulations regarding imported goods where applicable.

If additional charges occur due to customs policies, these charges may be the responsibility of the customer.

9. Damaged or Lost Packages

We carefully package all products before shipment to reduce the risk of damage during transportation.

If your package arrives damaged, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the damaged product and packaging

Our team will review your request and provide an appropriate solution.

If a package is confirmed lost during transportation, we will work with the shipping provider to investigate and assist with the resolution.

10. Order Changes and Cancellations

Orders can only be changed or cancelled before they enter the shipping process.

Once an order has been shipped, changes or cancellations may no longer be possible.

If you need assistance regarding your order, please contact us as soon as possible:

Email: info@mergelighting.shop

11. Contact Information

If you have any questions regarding shipping, please contact:

mergelighting.shop

Email: info@mergelighting.shop

We are committed to providing reliable delivery services and ensuring that every customer receives their order safely and efficiently.